AGILITY Use Cases
Experience the AGILITY Difference
Get AGILITY’s workflow engine and automate key diagnostics across multiple operational areas to resolve service issues proactively, optimize performance, and ensure seamless integration across existing network tools.
Customer Experience
Accelerate Time-to-market
Operational Excellence
Customer Experience
Fast-Track Issue Resolution
Enhance your customer satisfaction with rapid, accurate problem solving that turns complaints into actionable diagnostics.
Proactive Quality Assurance
With AGILITY, you can proactively monitor raw control plane traffic to improve service quality. Detect potential problems before they affect your customers, ensuring a consistently excellent experience.
Accelerate Time-to-market
Functional Testing for New Services
Test new network functions before they go live to ensure seamless launches. Identify and fix issues early and ensure new services and features meet high-quality standards.
Device Compatibility Testing
Guarantee device certification to ensure that new devices integrate smoothly into your network. Test device functionality in advance to prevent compatibility issues.
Performance Optimization
With AGILITY, you can proactively monitor raw control plane traffic to improve service quality. Detect potential problems before they affect your customers, ensuring a consistently excellent experience.
Operational Excellence
Simplify Service Quality Assurance in the Field
Perform real-time quality checks for drive testing to pinpoint network failures.Identify coverage gaps and optimize service in real-time.
Trouble Ticket Resolution
Ensure efficient ticket management with the ability to diagnose and resolve trouble tickets related to RAN, CORE, and IMS issues. Enhance network reliability and efficiency by swiftly addressing operational challenges.
Tier 1 Operator Case Study
Operator Challenge
A Tier 1 Operator was challenged with the scale and cost of troubleshooting the volume of failures generated.
This challenge was magnified by:
- Managing fluid environment in the lab that is constantly changing and pace increasing with 5G
- High-cost of classification and troubleshooting that requires highly skilled engineers
- Highly disruptive Churn due to loss of knowledge
Implementation of AGILITY
With time to market, quality, and cost compromises necessary, it was important to fully automate call classification for success and failure with high degree of accuracy.
Here’s why this Tier 1 Operator chose AGILITY:
AGILITY monitors VIP subscribers’ experiences in near real-time at a packet level, cutting diagnosis time by 70%.
This proactive assurance guarantees unmatched service quality for VIP IMSIs.
AGILITY Solution Success
99% accuracy
in error and warning classification, minimizing false positives and enhancing operational efficiency.
5x increase in analysis volume, extending coverage across the network and enabling rapid diagnostics and resolution of issues.
Tier 2 Operator Case Study
Operator Challenge
A Tier 2 Operator intended to operate a Fully Automated Test-as-a-Service (TaaS) Framework that would enable vendors to self-perform deployments on their Network Platform.
This required:
- Integration with automated test execution framework
- Elimination of the need for human intervention in Root Cause Isolation (Identify location culprit of error/warning)
- Automated ticket creation and assignment without duplication
- Scale for hundreds of thousands of tests daily
Implementation of AGILITY
This Tier 2 Operator chose AGILITY because:
AGILITY consistently validates Key Quality Indicators (KQIs) across different vendors’ equipment and software to ensure high service standards.
It tracks KPIs during regression testing cycles to guarantee network performance regardless of the vendor mix.
AGILITY automates diagnostics and monitors performances in near real-time at the packet level.
Scaled for well over 10,000 analyses/day for pilot.
European Tier 1 Operator Case Study
AGILITY has enabled increased testing scale, quality, and consistency for 4G and 5G services.
Through this implementation, this Tier 1 Operator has also improved testing coverage through integration with CI/CD pipelines, facilitated fault reduction and MTTR Reduction.
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US Tier 1 Operator Case Study
Operator Challenge
The provider was trying to manage their operations with slow, manual packet diagnostics that relied heavily on top talent. Their existing tools were falling short and their homegrown tools were inconsistent and overwhelmed.
This required:
- Automated advanced packet capture analysis
- Replacement for manual diagnostics
- API integration to operational support systems
Implementation Success and Business Outcomes of AGILITY
With AGILITY, Tier 2 engineers are empowered to resolve issues in real time. Night and weekend war rooms are reduced and there is reduced stress on VIP support cases.
Get AGILITY’s workflow engine and automate key diagnostics across multiple operational areas to resolve service issues proactively, optimize performance, and ensure seamless integration across existing network tools.
Implement Near Real Time Diagnostics With AGILITY
Experience a live demo today.
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