AGILITY Use Cases
Experience the AGILITY Difference
Get AGILITY’s workflow engine and automate key diagnostics across multiple operational areas to resolve service issues proactively, optimize performance, and ensure seamless integration across existing network tools.
Customer Experience
Accelerate Time-to-market
Operational Excellence
Customer Experience
Fast-Track Issue Resolution
Enhance your customer satisfaction with rapid, accurate problem solving that turns complaints into actionable diagnostics.
Proactive Quality Assurance
With AGILITY, you can proactively monitor raw control plane traffic to improve service quality. Detect potential problems before they affect your customers, ensuring a consistently excellent experience.
Accelerate Time-to-market
Functional Testing for New Services
Test new network functions before they go live to ensure seamless launches. Identify and fix issues early and ensure new services and features meet high-quality standards.
Device Compatibility Testing
Guarantee device certification to ensure that new devices integrate smoothly into your network. Test device functionality in advance to prevent compatibility issues.
Performance Optimization
With AGILITY, you can proactively monitor raw control plane traffic to improve service quality. Detect potential problems before they affect your customers, ensuring a consistently excellent experience.
Operational Excellence
Simplify Service Quality Assurance in the Field
Perform real-time quality checks for drive testing to pinpoint network failures.Identify coverage gaps and optimize service in real-time.
Trouble Ticket Resolution
Ensure efficient ticket management with the ability to diagnose and resolve trouble tickets related to RAN, CORE, and IMS issues. Enhance network reliability and efficiency by swiftly addressing operational challenges.
Tier 1 Labs Case Study
Operator Challenge
A Tier 1 Operator was challenged with the scale and cost of troubleshooting the volume of failures generated.
This challenge was magnified by:
- Managing fluid environment in the lab that is constantly changing and pace increasing with 5G
- High-cost of classification and troubleshooting that requires highly skilled engineers
- Highly disruptive Churn due to loss of knowledge
Implementation of AGILITY
With time to market, quality, and cost compromises necessary, it was important to fully automate call classification for success and failure with high degree of accuracy.
AGILITY Solution Success
99% accuracy
in error and warning classification, minimizing false positives and enhancing operational efficiency.
5x increase in analysis volume, extending coverage across the network and enabling rapid diagnostics and resolution of issues.
Regional Operator Case Study
Operator Challenge
A Regional Operator intended to operate a Fully Automated Test-as-a-Service (TaaS) Framework that would enable vendors to self-perform deployments on their Network Platform.
This required:
- Integration with automated test execution framework
- Elimination of the need for human intervention in Root Cause Isolation (Identify location culprit of error/warning)
- Automated ticket creation and assignment without duplication
- Scale for hundreds of thousands of tests daily
Implementation of AGILITY
This Regional Operator chose AGILITY because:
AGILITY consistently validates Key Quality Indicators (KQIs) across different vendors’ equipment and software to ensure high service standards.
It tracks KPIs during regression testing cycles to guarantee network performance regardless of the vendor mix.
AGILITY automates diagnostics and monitors performances in near real-time at the packet level.
Scaled for well over 10,000 analyses/day for pilot.
European Tier 1 Operator Case Study
AGILITY has enabled increased testing scale, quality, and consistency for 4G and 5G services.
Through this implementation, this Tier 1 Operator has also improved testing coverage through integration with CI/CD pipelines, facilitated fault reduction and MTTR Reduction.
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Tier 1 Mobile Network Operator Case Study
A Tier 1 operator was looking for a way to reduce outage time and improve network availability, while reducing pressure on top talent to solve outages and escalation issues.
Challenges the Operator Overcame with AGILITY
Challenge 1: Reduce Outages For Better Network Availability
The operator’s existing tool stack failed to handle the complex task of integrating industry standards and operator-specific knowledge with network capture analysis to diagnose root causes during outages.
- Network outages
- Intermittent network issues requiring escalation
- Capture analysis created a manual bottleneck
Challenge 2: Eliminate Work Overloads for Operations and Engineering Teams
Core Network Operations and Engineering faced a growing morale issue and the risk of losing top talent due to the manual strain Root Cause Analysis required.
- Senior engineers faced burnout from after-hours escalation troubleshooting
- Junior staff lacked experience and expertise for complex network capture diagnostics
Next Steps: Automation of Tier-2 Troubleshooting and Non-production Diagnostics
With AGILITY, this operator achieved what they once thought impossible: automating network diagnosis using standard PCAPs.
This is driving broader adoption across the enterprise:
- AGILITY is being integrated as AI-driven diagnostics engine in Tier-2 troubleshooting workflow
- Labs organization is accelerating test cycles using AGILITY intent-based diagnostics for lab test cases
Implement Near Real Time Diagnostics With AGILITY
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